Shipping Policy

Last updated 23 September 2026

Yururi Bakehouse makes fresh cakes to order. We offer scheduled collection at selected Sydney meeting locations and personally arranged door to door delivery. We do not send cakes by post or parcel courier. This policy explains where and when you can receive an order, the delivery fee and what happens if handover needs to change.

Complimentary scheduled collection

Collection is complimentary at these scheduled Sydney locations, subject to availability:

• Wednesday and Thursday — Rhodes, 2:00pm to 2:15pm.
• Friday — Rouse Hill, 5:15pm to 5:45pm.
• Saturday — Macquarie Park, 10:00am to 10:30am.

We will confirm the date, time, exact meeting point and collection instructions for your order. Please arrive within the confirmed window. Collection is not available at our production address.

If you expect to be late or cannot collect your cake, email us as soon as possible. We will discuss a practical alternative where available, taking into account our schedule and the cake’s perishable nature. Another collection or delivery arrangement is subject to availability, and any extra fee will be explained and agreed before it applies.

Door to door delivery area and fees

We personally deliver to eligible Sydney metropolitan addresses. Enter your full address and postcode at checkout to see whether delivery is available for your order. Our standard delivery fee is $30. Delivery is complimentary on orders of $120 or more. The delivery charge, if any, is displayed before you pay.

If your address is not accepted at checkout, please contact us before ordering to ask whether a special arrangement is possible. We can only deliver to an address that we accept at checkout or expressly confirm with you.

Delivery dates and time windows

We arrange deliveries around our baking and delivery schedule. We will contact you before the delivery date to confirm an estimated time or window, which may fall during the day or evening. Please tell us before ordering if you have a preferred time or special delivery requirements. We will let you know whether we can accommodate them.

An estimated arrival time is not an exact-time promise. If an unexpected delay affects your order, we will contact you as soon as practical and work with you on a suitable solution. Your rights under Australian Consumer Law continue to apply.

Receiving your cake

Please give us a correct delivery address and a contact number, and ensure someone can receive the cake during the agreed window. We will not leave a perishable cake unattended unless we have agreed with you in advance on a suitable place and arrangement.

If no one can receive the cake or we cannot complete handover, we will try to contact you using the details supplied with the order. We will discuss the available options, which may include an agreed later handover or a further delivery if practical. We will consider the circumstances and the cake’s food safety. Any additional delivery fee will be explained and agreed before it applies.

Changes, problems and cake storage

If you need to change your collection or delivery arrangements, contact hello@yururibakehouse.com.au promptly with your order number. Changes depend on availability. Cancellations, refunds and problems with a cake are covered by our Refund Policy: https://yururibakehouse.com.au/policies/refund-policy.

Our cheesecakes are perishable. Refrigerate your cake promptly at 5°C or below after handover, and follow the storage and date instructions supplied with it.

If we cannot provide your order as agreed, we will offer an alternative that we both accept or a refund in accordance with our Refund Policy and Australian Consumer Law. Nothing in this policy excludes or limits your consumer rights.

Contact

Yururi Bakehouse | hello@yururibakehouse.com.au