Refund Policy

Last updated 23 September 2026

Our cakes are made to order and are perishable. This policy explains how to request an order change or cancellation and what to do if there is a problem with your cake. Your rights under Australian Consumer Law always apply.

Changing or cancelling your order

Please email hello@yururibakehouse.com.au with your order number if you need to change your cake, collection or delivery details. Changes are subject to availability and any difference in price.

If you cancel at least 48 hours before your confirmed collection or delivery time, we will provide a full refund. If you contact us within 48 hours, we will consider a cancellation or date change where practical. A change-of-mind refund may not be available if ingredients have been bought for your order or preparation has begun. We will explain what can be offered in your circumstances.

Once preparation has begun, we do not offer returns, exchanges or refunds simply because you have changed your mind. This does not affect your rights if the product does not meet a consumer guarantee.

Problems with your cake

If your cake is damaged, incorrect, unsafe or otherwise does not meet a consumer guarantee, please contact us as soon as reasonably possible at hello@yururibakehouse.com.au. Include your order number, a description of the problem and photographs if available. Prompt contact helps us investigate a perishable product, but photographs and a particular reporting deadline are not conditions for exercising your legal rights.

We will assess the circumstances and provide a remedy required by Australian Consumer Law. Depending on the problem, this may include a replacement, refund or other appropriate remedy. We will not require you to return a perishable cake where doing so is unreasonable.

If we cannot fulfil your order

If we cannot provide your confirmed order as agreed, we will contact you promptly. You may choose an alternative that we both agree to, or receive a refund for the order we cannot fulfil. Your consumer rights remain unaffected.

Refund payments

We will issue an approved refund to the original payment method unless we agree with you on another method. We will process it promptly; the time it takes to appear in your account depends on your payment provider.

Contact

Yururi Bakehouse | hello@yururibakehouse.com.au